Legal Notice

1. General conditions and their acceptance

These general conditions (the "General Conditions") govern the use of the website www.alhambratickets.co.uk (the "Website"), which ALHAMBRA VALPARAISO OCIO Y CULTURA S.L., tax ID (C.I.F.) B-18609719, registered in the Commercial Registry of Granada, Volume 993, Book 0, Folio 221, Section 8, Sheet GR 20241, Entry 1, with registered address at C/ San Antón 72, Ed. Real Center, 1º Izq. – Local 39, 18005 Granada, Spain ("alhambratickets.co.uk"), makes available free of charge to Internet users.

Use of the Website confers the status of user (the "User") and expresses the User's full and unreserved acceptance of each and every one of the General Conditions in the version published at the moment the User accesses the Website. The User must therefore read the General Conditions carefully each time they intend to use the Website.

The use of certain services offered through the Website is subject to specific conditions of their own which, as the case may be, replace, complement and/or modify the General Conditions (the "Specific Conditions"), in particular our terms and conditions of booking. Before using those services, the User must also read the corresponding Specific Conditions carefully.

Use of the services is also subject to all notices, rules of use and instructions brought to the User's attention by alhambratickets.co.uk, which complete these General Conditions insofar as they do not conflict with them.

2. Purpose

alhambratickets.co.uk aims to be a useful place for all those individuals, travel agencies, tour operators, companies, associations and educational centres looking, with a professional guide, for the most convenient way to visit and get to know monuments, museums or places of interest in depth.

From our Website you can hire the services of an official guide, book shows, find out about the main monuments and look for accommodation. All the guides who collaborate in this project are official guides licensed by the competent authorities of their respective Autonomous Communities.

3. Obligation to make proper use of the Website and the services

The User undertakes to use the Website and the services in accordance with the law, these General Conditions, generally accepted morality and good customs and public order. The User undertakes not to use the Website or the services for unlawful purposes or effects, contrary to these General Conditions, harmful to the rights and interests of third parties, or that may in any way damage, disable, overload or impair the Website and the services or prevent their normal use by other Users.

4. Means of obtaining content

The User must refrain from obtaining, or attempting to obtain, information, messages, graphics, drawings, sound and/or image files, photographs, recordings, software and, in general, any kind of material accessible through the Website or the services (the "Content") by means or procedures other than those made available or indicated for that purpose or, in general, those habitually used on the Internet, provided they do not entail a risk of damage to or disabling of the Website, the services and/or the Content.

5. Proper use of the Content

The User undertakes to use the Content diligently, correctly and lawfully and, in particular, to refrain from: (a) using the Content in a manner, for purposes or with effects contrary to the law, morality, good customs or public order; (b) reproducing, copying, distributing, making available to the public, transforming or modifying the Content without the authorisation of the rights holder or unless legally permitted; (c) removing, circumventing or tampering with the copyright and other identifying data of alhambratickets.co.uk or of the rights holders, as well as technical protection devices, digital fingerprints or any information mechanisms the Content may contain.

6. Hyperlinks to the Website

Anyone wishing to establish a hyperlink between their web page and the Website (the "Hyperlink") must comply with the following conditions: (a) the Hyperlink will only allow access to the pages of the Website and may not reproduce them in any way; (b) no browser or frame environment will be created around the pages of the Website; (c) no false, inaccurate or incorrect statements will be made about the Website and the services and, in particular, it will not be stated or implied that alhambratickets.co.uk has authorised the Hyperlink or supervised or assumed responsibility for the content or services of the linking page; (d) except for the signs forming part of the Hyperlink itself, the linking page will not contain any trademark, trade name, logo, slogan or other distinctive sign belonging to alhambratickets.co.uk; (e) the linking page will not contain unlawful content or content contrary to morality, good customs, public order or third-party rights.

The establishment of a Hyperlink does not imply any relationship between alhambratickets.co.uk and the owner of the linking page, nor the acceptance or approval of its content or services.

7. Personal data

To use some of the services, Users must first provide certain personal data, which will be processed for the purposes and under the conditions set out in our privacy policy. See also our cookie policy.

8. Use of the Website under the User's sole responsibility

The User is aware of and voluntarily accepts that the use of the Website, the services and the Content takes place, in all cases, under their sole and exclusive responsibility.

9. Exclusion of warranties and liability

9.1. Operation of the Website and the services

Availability, continuity and usefulness. alhambratickets.co.uk uses all the technical and organisational means at its disposal to ensure the correct operation of the Website and the services. However, to the extent permitted by consumer protection legislation, it does not absolutely guarantee their availability and uninterrupted operation where this is due to force majeure, technical problems on the Internet, power cuts or other incidents beyond its reasonable control, and it excludes liability for damages arising from such temporary unavailability, without prejudice to the inalienable rights of consumers and users in the event of a breach of contract.

Privacy and security. alhambratickets.co.uk applies strict technical and organisational security measures but cannot guarantee the absolute invulnerability of its systems against malicious and unforeseeable attacks by third parties. Unless there is wilful misconduct or gross negligence in adopting those measures, it excludes liability for damage or alterations caused by unauthorised third parties, without prejudice to its obligations under data protection regulations (GDPR) and consumer legislation.

9.2. Content

Quality. alhambratickets.co.uk takes reasonable measures to keep the Website free of viruses and harmful elements. The User accepts that 100% absence of harmful elements introduced by third parties cannot be guaranteed, so liability is excluded for damage to the User's systems not directly attributable to a lack of technical diligence.

Lawfulness, reliability, usefulness, truthfulness and timeliness. alhambratickets.co.uk strives to keep the information on the Website accurate and up to date. To the fullest extent permitted by law and consumer legislation, it excludes liability for damages due to improper use of the Website by Users or to the temporary unsuitability of content that depends on external sources. Under no circumstances do these exclusions limit the legal liability assumed towards the consumer in the actual provision of the tourist services contracted, which is governed by the Specific Conditions accepted at the time of purchase.

9.3. Services provided by third parties through the Website

alhambratickets.co.uk excludes liability for damages of any nature that may be due to services provided by third parties through the Website, except where consumer protection legislation (TRLGDCU) expressly prevents such exclusion or limitation of liability towards the end user.

9.4. Information, content and services hosted outside the Website

The Website provides links, banners, buttons and other devices that allow Users to access websites owned or managed by third parties ("Linked Sites"), solely to make it easier to find information, content and services on the Internet. alhambratickets.co.uk does not offer or market the content of the Linked Sites, nor does it control, approve, monitor or adopt them as its own, so the User must exercise caution when using them. In accordance with article 17 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), it assumes no liability for the operation, availability, accessibility or content of Linked Sites unless it has actual knowledge that the activity or information to which they refer is unlawful or harms third-party rights and has not acted diligently to remove or disable the link.

9.5. Use of the Website by Users

alhambratickets.co.uk has no obligation to, and does not, control the use Users make of the Website, the services and the Content, nor does it verify the identity of Users or the truthfulness, validity, completeness and/or authenticity of the data they provide. It excludes any liability for damages due to improper, unlawful or negligent use by Users, or to the impersonation of a third party, without prejudice to its obligations to cooperate with the competent authorities and always preserving the basic and inalienable rights of consumers and users (TRLGDCU).

10. No licence

alhambratickets.co.uk does not grant any licence or authorisation of use of any kind over its industrial and intellectual property rights or over any other property or right related to the Website, the services or the Content, except with express authorisation.

11. Procedure in the event of unlawful activities

Any User or third party who considers that there are facts or circumstances revealing the unlawful nature of the use of any content or of any activity on the Website, in particular the infringement of intellectual or industrial property rights, must send a notification containing: (a) the claimant's name, address, telephone number and email address; (b) the alleged unlawful activity and, in the case of an alleged infringement of rights, the precise indication of the protected content and its location on the Website; (c) the facts or circumstances revealing its unlawful nature; (d) in the case of infringement of rights, the authentic or equivalent signature and personal data of the rights holder or of the person authorised to act on their behalf; (e) an express declaration, under the claimant's responsibility, that the information provided is accurate.

Notifications must be sent to: oficina@alhambra.org · tel. +34 958 918 029 · C/ San Antón 72, Local 39, 18005 Granada, Spain.

12. Duration and termination

The provision of the Website and the other services is, in principle, of indefinite duration. alhambratickets.co.uk may, however, terminate or suspend the Website or any of the services at any time, without prejudice to the Specific Conditions. Where reasonably possible, it will give prior notice of such termination or suspension.

13. Governing law and jurisdiction

The use of this Website and the contracting of the tourist services offered on it are governed by Spanish law. For the resolution of any dispute arising from the provision of our services, the parties submit to the courts of the consumer's place of residence, in strict compliance with consumer protection regulations (TRLGDCU). Where the services are contracted by a user who is not a consumer (companies, agencies or other professionals), the parties expressly submit to the courts of the city of Granada.

14. Complaints and claims

In accordance with article 21 of Royal Legislative Decree 1/2007 (TRLGDCU) and Decree 472/2019 of the Regional Government of Andalusia, ALHAMBRA VALPARAISO OCIO Y CULTURA S.L. makes official complaint and claim forms available to consumers and users. You can request them or submit a complaint by emailing info@guiapolis.com, calling +34 958 918 029 or writing to C/ San Antón 72, Local 39, 18005 Granada, Spain. We will reply as soon as possible and, in any case, within fifteen days.

Consumers can also find information on the official claims procedure on the Consumer Affairs portal of the Regional Government of Andalusia: juntadeandalucia.es – Consumo – Reclamaciones.